In order to ensure uninterrupted power supply with instant complaint redressal over power outages, the Power department of Tripura government has introduced many ways to register the complaints of consumers.

Addressing a press conference, Power and Agriculture Minister Ratan Lal Nath in his office chamber at Civil Secretariat on Sunday afternoon sharing some reforms initiated by the Tripura State Electricity Corporation Limited (TSECL) said that considering the previous experiences of  registering the complaints through TSECL’s call centre number-1912, the department has introduced many other option for consumer for instant registering of their complaints.

The department taking some big steps has decided to convert all LT and ST electric lines into underground electric cables in the entire Agartala city including ADC headquarters Khumwlung, Dharmanagar and Udaipur towns, said Nath.  He said that the department has fixed a target to complete works within next two years, and will take a loan of about above Rs. 2000 crore to complete the big task, which will reduce power outages.

The department from Sunday (June 16) has introduced a separate call centre services with mobile number of 6033132082 for the citizens of capital city of Agartala for round the clock and now, the consumers under TSECL’s Circle-1 covering the entire Agartala city including the power subdivisions of Banamalipur, Bardowali, IGM, Jogendranagar, Pratapgarh, Amatil, Sekharkot, GB, Capital complex and Durjoynagar can register their complaints along with call centre number of 1912, said Nath.

He said that any consumer can register their complaints through call centre number 1912, WhatsApp number-9863596081, mobile app ‘Bidyut Bandhu’ and directly through the website www.tsecl.in.

The department has noticed that due to congestion through registering the complaints through the 1912 call centre number, other options for complaint redressal have been introduced, said Nath and hoped that the power consumers will get a great relief with the introduction of many complaint registering platforms.

Nath said that there is no load shedding across Tripura, but consumers suffer power cuts for technical faults due to overloading, especially in the summer season. Department noticed the consumers using Air Conditioners (ACs) and refrigerators, but they are very much reluctant to inform the TSECL over increases in power load, which causes power cuts in such areas as load dispatch capacity is lesser than load consumed.

He urged all the consumers to inform the department over uses of extra power load within the next ten days, then the department can increase the load dispatch in that area along with changes of transmission cable, transformer , meter etc.

Else, the department will initiate legal action against all errant consumers under sections 163 and 126 of Indian Electricity Act-2003.