IndiGo slapped with heavy fine for providing ‘unhygienic, dirty seat’ to passenger
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.
The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
IBNS
Senior Staff Reporter at Northeast Herald, covering news from Tripura and Northeast India.
Related Articles
‘Employers won’t hire women’: Supreme Court on mandatory menstrual leave plea
Mandatory menstrual leave could negatively impact women’s employment prospects, Chief Justice of India Surya Kant said on Friday while hearing a petition seeking directions for states to introduce paid menstrual leave policies.
With just three calls, India secures Strait of Hormuz passage: Robert Kiyosaki hails Jaishankar's diplomacy
Amid rising tensions in West Asia and disruptions to global maritime trade, India has managed to move crude oil shipments through the volatile Strait of Hormuz using diplomacy rather than military force.
'Nobody will hire them': Supreme Court says menstrual leave would backfire, hurt women's careers
New Delhi/IBNS: The Supreme Court on Friday expressed concerns that mandating menstrual leave could discourage employers from hiring women, potentially affecting their career opportunities, media reports said.
Indian-origin brothers face over 400 years in jail after massive fraud conviction in US
Two Indian-origin brothers have been convicted in the United States in connection with a wide-ranging racketeering conspiracy involving multiple fraud schemes, federal officials said.
Latest News
Second attack in 24 hours: Dubai building hit by debris after interception
Why were 11 Indians arrested in US? All details about robbery visa fraud case
Trump claims US ‘totally obliterated’ military targets on Iran’s Kharg Island
Blast in Islamabad after drone intercepted as tensions with Afghanistan escalate
