I am a Thakur: HDFC Bank employee 'verbally abuses' customer in viral video
A private bank employee was allegedly caught on camera verbally abusing a customer, sparking widespread condemnation for her act.
According to media reports, the incident occurred at a branch of HDFC Bank in Kanpur city.
In the video, the woman bank employee could be seen arguing with an account holder following a complaint.
A video from Kanpur, Uttar Pradesh, showing an HDFC Bank employee verbally abʉsing a customer during a heated argument has sparked widespread outrʉge online. The employee, identified as Aastha Singh, is heard invoking her caste with the remark, “I am a Thakur,” prompting… pic.twitter.com/DfMXMLzVlK
— The Logical Indian (@LogicalIndians) February 9, 2026
Invoking her caste, the woman, who repeatedly used foul language during the heated conversation, said: "I am a Thakur."
Several co-bankers could be seen trying to control the situation.
The video has now been widely circulated online.
The bank has not issued any official statement on the incident so far.
IBNS
Senior Staff Reporter at Northeast Herald, covering news from Tripura and Northeast India.
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