'Will continue to support all sincere efforts': Sanjeev Kapoor after Air India assures better experience

On Monday, Kapoor posted pictures of his meal on Twitter comprising “cold chicken tikka with watermelon, cucumber, tomato and sev”.

The chef said that he received a sandwich with “minuscule filling of chopped cabbage with mayo” and “sugar syrup sponge painted with sweetened cream & yellow glaze”.

"Wake Up @airindiain. Nagpur-Mumbai 0740 flight. Cold Chicken Tikka with watermelon, cucumber, tomato & sevSandwich with minuscule filling of chopped cabbage with mayo Sugar syrup Sponge painted with sweetened cream & yellow glaze," Kapoor said.

Posting a few pictures of the food, Sanjeev Kapoor asked, “Is this what Indians should eat for breakfast?”

Following this, the airline assured him of a better experience.

"Sir, your feedback is paramount to us. We're continually upgrading our services and from tomorrow this sector will be catered to by our partners Taj Sats and Ambassador. Trust you will have a better experience with the food onboard going forward!," Air India tweeted.

Sanjeev Kapoor later responded to the airline and said, “Appreciate your response. I mean well & sincerely hope there is a thorough audit of services so that flyers consistently get a great experience. I will continue to support all sincere efforts”.

He added, “Today's flight; service by crew and on-time performance deserves a Thumbs Up”.

After Kapoor posted his complaint on Twitter, several other travellers vented their anger in the comment section.

A Twitterati said: " I got served cold sandwiches on bangalore mumbai flight today that was not even served in a plate, n best part after landing flight was held for 20mins as no ground bus to carry passengers to terminals @airindiain what an experience."

Another wrote: "Was travelling from London recently ! Pathetic service I have ever come across ! Boring travel; Entertainment screens just for name. Not working at all; Irresponsibly handled my luggages. Broke my suitcase and mishandled all of them !"