Jammu and Kashmir Bank introduces Chatbot to enable better service to customers
Srinagar: Jammu and Kashmir Bank on Thursday launched JIA (J&K Bank Intelligent Assistant) – an AI-enabled Chatbot to enable better service to customers.
The Chatbot will provide personalized services to its clients in the form of instant information and relevant assistance.
MD & CEO JK Bank, Baldev Prakash inaugurated Chatbot JIA and its associated Whatsapp Banking Service in presence of Bank’s Executive Director Sudhir Gupta, General Managers and other senior officers here at the Bank’s corporate headquarters, reports Good Morning Kashmir reported.
Speaking on the occasion, MD & CEO said, “Today’s launch is part of our commitment to improve customer-journeys and enhance client-experience across our available channels of banking and finance. It’s a small but very significant first-step that will soon transform the digital-services landscape of the Bank ensuring enhanced ease and safety of our valuable customers.”
“JIA will instantly respond to the queries of customers while remaining available round the clock for our clients and people at large. Moreover, equipped with tools of Natural Language Processing (NLP), Artificial Intelligence (AI) and Predictive Intelligence & Analytics, JIA will learn and evolve fast as it gathers and processes information to deliver increasing levels of personalized services to our customers”, he added.
IBNS
Senior Staff Reporter at Northeast Herald, covering news from Tripura and Northeast India.
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